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Tag Archives: Delivering Happiness

Book Review: Delivering Happiness by Tony Hsieh

31 Tuesday Jul 2012

Posted by Ermilia in Eliabeth, Reviews

≈ 4 Comments

Tags

AT&T deceitful business practices, ATT, Delivering Happiness, Tony Hsieh, Zappos

Delivering Happiness: A Path to Profits, Passion, and Purpose

by Tony Hsieh

genre: business

This is a must read for anyone who works in customer service (ATT, you could learn a thing or two about how to treat customers)  See what “19.95 a month” really gets you if you sign up with AT&T internet service. Here’s a hint, it’s more than double and unless you’re someone important, they have no interest in fixing it.  That story here.

It’s a great book for anyone in business, especially entrepreneurs and those in leadership positions, or anyone who likes Zappos.

Review

This is the first five star review where I’m really at a loss for what to say.  It was a wonderful book and I soaked it up pretty quickly.  It was a reading assignment for my position as a marketing associate and it had insights into the importance of customer service and a unified company culture.  As I said, if you’re in customer service, you need to read this book.  You may be restricted to a script and not allowed to interact with the customers in the same manner as Zappos employees, but there’s still something that you can take from it.  Clearly, no one from ATT has ever read this book since the customer service representatives think it is a huge burden in their day to answer your call and want to pass you off on the next person as quickly as possible.

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Book Review Vote

09 Monday Jul 2012

Posted by Ermilia in Announcements

≈ Leave a comment

Tags

book reviews, books, business, chick-lit, Delivering Happiness, ebooks, fiction, Janet Evanovich, Lauren Clark, mystery, non-fiction, reviews, Stay Tuned, Stephanie Plum, Three to get Deadly, Tony Hsieh, Zappos

Which book review would you like to see tomorrow?  Vote today, see the result tomorrow!

Descriptions from Goodreads.

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You’ve been Tagged

05 Saturday May 2012

Posted by Ermilia in Eliabeth

≈ 17 Comments

Tags

books, Delivering Happiness, fiction, reading, reviews, Stay Tuned, Three to get Deadly

One Inch of Grace posted “I’ve Been Tagged” and instead of tagging followers, let everyone come and answer one of these questions:

1. What advice would you give to new parents?
2. How is your life different than you imagined it would be 10 years ago?
3. Have you ever had a good lesson that came in strange wrapping paper?
4. What is something you said you would never do that you now do routinely?
5. What books are you reading and what do you think about them?
6. What path did you take to do the job you are doing now?
7. If you could change something about your life, what would it be?
8. What is the best thing that has happened to you in the past year?
9. What do you think will be different about your life in 10 years?
10. What is your favorite blog post ever, and why (you can include your own)?

I’m answering #5, feel free to answer any of the questions in our comment section or your own blog with a pingback, or go to the original post here.

What books are you reading and what do you think about them?

I’m constantly in the middle of multiple books.  At the moment, I am reading Stay Tuned, Delivering Happiness, and Three to get Deadly.

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Ermisenda and Eliabeth are coauthors blogging about books, life, and everything in between. May Ermilia Blog inspire you today!

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